FAQ
FAQ
Frequently Asked Questions (FAQ)
Last Updated: August 4, 2026
Welcome to Avenoir Studio. Below you will find answers to common questions regarding our fashion collections, US shipping timelines, return policies, and customer support. If you cannot find what you are looking for, please feel free to reach out to us at teamavenoirstudio@gmail.com.
1. Shipping & Delivery
Where do you deliver?
We ship exclusively to addresses within the United States (US). All orders include full end-to-end package tracking.
How long will it take to receive my order?
Our daily order cut-off time is 5:00 PM (EST). Order processing takes 1–3 business days (Monday–Friday), followed by US transit time of 7–10 business days. Total estimated delivery time is 8–13 business days.
How can I track my shipment?
As soon as your package has been packed and handed to our shipping carrier, you will receive an automated shipping confirmation email with your tracking number and portal link. Please allow 24 to 48 hours for tracking info to update online.
2. Apparel & Ordering
How do I choose the right size?
We provide sizing guidance across our apparel listings. We recommend measuring before placing an order. If you have questions about specific garment measurements or fit, please contact our support team.
Can I change or cancel my order?
If you need to adjust or cancel an order, email us immediately at teamavenoirstudio@gmail.com. Because we process orders quickly, changes cannot be guaranteed once an order enters fulfillment.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Returned items must be unworn, unwashed, unaltered, and have all original tags attached. There are no restocking fees ($0.00). Check our Refund Policy for full details.
How do I initiate a return?
Always contact our support team at teamavenoirstudio@gmail.com prior to sending items back. Unregistered or unapproved returns sent directly to our address will not be accepted.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please email us within 30 days with your order number and photo evidence. We will provide a prepaid return method and issue a free replacement or full refund.