Refund & Return Policy

Last Updated: August 4, 2026

At Avenoir Studio, we take pride in the quality and craftsmanship of our fashion collections. We want you to be completely delighted with your wardrobe purchases. We offer a transparent 30-day return window for all orders delivered within the United States.

Policy Summary

1. Apparel Return Conditions

To be eligible for a return and refund, your items must meet the following fashion standards:

• Garments must be unworn, unwashed, and unaltered.
• All original designer tags, brand labels, and packaging must remain fully intact and attached.
• Items must be free from makeup stains, deodorant marks, perfume/fragrance odors, pet hair, or any signs of wear.
• Certain intimate or hygienic items (such as unsealed undergarments or bodysuits) cannot be returned for health and safety reasons.

2. How to Initiate a Return

1. Submit Request: Contact customer care at teamavenoirstudio@gmail.com within 30 days of receiving your order. Include your order number and item details.
2. Receive Instructions: Our support team will review your request and send designated return routing and packing instructions.
3. Pack & Ship: Securely pack the item in its original garment bags and shipping box. We strongly recommend using a tracked carrier service, as we cannot be held responsible for packages lost in transit.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email teamavenoirstudio@gmail.com immediately with clear photos of the issue. Upon verification, we will provide a prepaid return label and dispatch a replacement item or issue a full refund at no cost to you.

4. Refund Processing Timeline

Once your returned item is delivered and inspected at our return center, your refund will be processed within 7 business days. Refunds will be credited back to your original payment method. Please note that processing times may vary depending on your bank or financial institution.